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Before you buy on coki.co.uk
or any other shop, it is advisable to go through the following procedure: find the trader's registration details, address and contact details on the shop's website. The seller is obliged to make these available. You can check whether the company exists by its nip or regon - enter the company's nip or regon on the website.
https://wyszukiwarkaregon.stat.gov.pl/appBIR/index.aspx
Before purchasing, please always check that the website provides an address to which you will be able to address your return - in the event of a complaint. Often, the absence of an address indicates that we will direct returns to China at our expense. Please check the price of the product you are looking for in other shops, often a big promotion is simply not possible. It is worth contacting the shop before buying, does their phone have someone answering it? It is worth repeating this procedure for any online purchases. It is worth checking the shop's Facebook page, are there comments under posts ? Is it empty and gives food for thought. Please remember that the market for purchased positive comments is booming, so please verify the content carefully. The above procedure will not protect you from scammers, but it may reduce the risk of buying a faulty product. You can contact the CONSUMER REPRESENTATIVE when a shop does not send you goods or does not accept your complaint and there are communication problems with the shop: https://www.uokik.gov.pl/sprawy_indywidualne.php
and if you have been scammed by any online shop, please also write to us. You can post photos on our facebook page and publicise the case so that fewer people are scammed.