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If you have been a victim of fraud and paid directly by bank transfer, your bank and law enforcement can help you get your money back. The first step is to inform your bank of the fraudulent transaction. Use personal contact or electronic channels or a dedicated bank hotline to inform them about the situation as soon as possible. The second immediate step is to report the crime to the police where you live. Gather all the evidence you have regarding the scam, including chats, emails, messages, and any type of interaction with the scammer. Be sure to send this information to your bank, the police as soon as possible, explaining the whole situation. If you act fast enough, you may be able to stop the transaction or block it and recover the funds already transferred. You can use the following template to email your bank: Dear Sir/Madam, Reference number: [Insert account number] On [insert date], I contacted my bank after being targeted by scammers who had stolen [insert amount] from my account. Explain what happened. Enter the bank account number where your money was sent. Add information: I didn't authorize these transactions because I didn't know I was talking to a scammer. The money was taken without my knowledge or consent. Therefore, I expect my complaint to be dealt with in accordance with the Unauthorized Transactions Policy which states that unless I have been shown to have been grossly negligent, the bank should reimburse me for the unauthorized transfer. However, even after asking your bank for a refund, we cannot guarantee that you will receive a refund as the right to chargeback does not apply to bank transfers, but of course there are exceptions.
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